Refund policy

Return & Refunds Policy for PTrendz

At PTrendz, we are committed to providing you with quality products and a satisfactory shopping experience. Please review our return and refund policy to understand how we handle returns and exchanges:

1. Return Policy:

  • We do not accept returns, exchanges, or refunds for products once they have been purchased.

2. Exceptions for Exchange:

  • If you receive a damaged, missing, or incorrect product, we may consider your order eligible for exchange.

3. Unboxing Video Requirement:

  • To initiate an exchange for a damaged, missing, or wrong product, we require you to provide a proper unboxing video. This video should capture the entire unboxing process, from opening the sealed package until the damage or issue is clearly shown without any interruptions or edits.

4. Video Review Criteria:

  • We will not entertain exchange requests without a proper unboxing video, or if the video does not demonstrate the issue, even if it is a major damage.

5. Submission Deadline:

  • The unboxing video must be submitted within 48 hours after receiving the parcel. Failure to do so may result in the request being declined.

6. Shipping Label:

  • If your exchange request is approved, we will provide you with a shipping label to send the damaged item back to us.

7. Exchange Process:

  • Once we receive the damaged item and verify the issue, we will initiate the dispatch of the replacement item. Please note that the availability of the same item for exchange may vary, and if it’s unavailable, you may choose an alternative item from our collection.

8. Refund Option:

  • If no suitable replacement is available or if you prefer a refund, the refunded amount will be credited to your account with us.

Contact Information:

  • If you encounter any issues with your order or have questions about our return and refund policy, please don’t hesitate to reach out to us at support@ptrendz.com.

At PTrendz, we strive to ensure your satisfaction with our products and services. We do not accept returns, but we are committed to addressing any concerns related to damaged, missing, or incorrect items through our exchange process, as outlined in this policy. Thank you for shopping with PTrendz.